Operations & Strategy
Deploy AI voice agents that handle customer inquiries, route calls, and resolve common issues around the clock — reducing wait times and freeing your team to focus on complex cases.
Start by describing what your voice agent should handle — product questions, order status, appointment scheduling, technical support. Upload your knowledge base, FAQs, or connect to your existing documentation. The agent learns your domain and stays within the boundaries you set.
Example prompt
Build a voice agent for our e-commerce support line. It should handle order status checks, return requests, and shipping questions. Escalate anything about billing disputes or damaged items to a human agent.
Choose from multiple voice personas or create a custom voice that matches your brand. Set response style — concise and direct, or warm and conversational. Configure guardrails, escalation triggers, and fallback behavior so the agent stays on-brand and on-task.
Example prompt
Use a warm, professional voice. Keep responses under 30 seconds. If the customer sounds frustrated, acknowledge it before moving to resolution. Never make promises about refund timelines — always say "our team will review within 48 hours."
Deploy your agent to a phone number, embed it in your app, or connect it to your existing call center infrastructure. Monitor call transcripts, resolution rates, and customer satisfaction in real time. Iterate on the agent's knowledge and behavior based on actual conversations.
Example prompt
Show me a summary of last week's calls. What were the top 5 reasons for escalation? Which questions is the agent struggling with?
Get started with Grok and explore this workflow firsthand.