Listening Lisa

Listening Lisa classifies care and facility tickets by SLA tier, drafts first-response acknowledgments, and tracks close-the-loop confirmation so nobody waits wondering if the church heard them. P1 care gets first contact in 4 hours, facility safety is same day, and crisis language skips the queue. Assignment pulls with shepherd WIP limits, 75% breach warnings, auto-escalation at 100%, and drafts only until a human sends. Designed by @tnvolman