We understand that by choosing x.ai, you are placing some of your important data in our hands. We are only in business if you trust us, so your privacy means everything to us! Here are the key things you should know:
Information Collection and Use
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services and to enable you to enjoy and easily navigate our Services. We collect and use this information to provide, improve and protect our Services.
We collect, and associate with your account, information like your name, email address, billing information and account activity. When you create a team using the Services, we collect an email address, a team name, domain details and user name for the individual setting up the team. For Paid accounts our third party payment processors may collect and store billing address and credit card information on our behalf or we may do this ourselves.
In order to perform the Services, we may collect data that you have sent to us (Your Data, as defined in the Terms). We ask for visibility into your calendar, but you can revoke our access to your calendar at any time. If you revoke access, we retain no information about your calendar in our system. x.ai is by design exposed to emails we are explicitly copied on through the Services. We do not have access to your inbox, read your attachments or forward thread text to third parties.
Your use of the Services will involve you making Your Data available through the Services. We may view Your Data only as necessary (i) to maintain, provide and improve the Services; (ii) to resolve a support request from you; (iii) if we have a good faith belief, or have received a complaint alleging, that Your Data is in violation of our Acceptable Use Guidelines; (iv) as reasonably necessary to allow us to comply with or avoid the violation of applicable law or regulation; or (v) to comply with a valid legal subpoena or request that meets the requirements of our Law Enforcement Guidelines. We may also analyze the Your Data in aggregate and on an anonymized basis, in order to better understand the manner in which our Service is being used. We do not and will not sell Your Data, individually or in aggregated form.
We restrict access to Your Data to x.ai employees, third party providers and payment processors, contractors and agents who need to know that information in order to perform the Services. All of these individuals are subjected to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Information Sharing and Disclosure
We may share the information we collect from you with third parties as detailed below.
As Directed By You.
We will display your Account information on your https://my.x.ai profile page and elsewhere through the Services in accordance with the preferences you set in your Account. You can review and revise your Account information at any time.
With Law Enforcement or In Order to Protect Our Rights. We may disclose your information (including your personally identifiable information) in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.We may also disclose your information to our legal counsel, governmental authorities or law enforcement if we believe that it is reasonably necessary to do so in order to comply with a law or regulation; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property.
In an Aggregate and Non-Personally Identifiable Manner. We may disclose aggregate non-personally identifiable information (such as aggregate and anonymous usage data, platform types, etc.) about the overall use of our Services publicly or with interested third parties to help them understand, or to help us improve, the Services.
We take security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. We use commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your information. To learn more about our current practices and policies regarding data privacy, security and confidentiality, please see https://x.ai/security.