Wondering how to get started? Curious how to set your preferences? Don’t panic, you’ve come to the right place

How do you engage / use Amy?

You simply CC amy@x.ai (or andrew@x.ai) in your email when you’re ready to hand off the task.

How do I set my preferences? What info
 should I tell Amy to make this as useful
 as possible?

You simply email Amy your preferences like your office, conference bridge, mobile phone number, Skype ID, etc. for future meetings and she’ll save it, and remember it as your personal preferences. You can tighten or loosen those constraints at any point.

How many people can be on the email for
 the meeting that Amy schedules?

Up to 5 people. We do want it to be unlimited in the future.

What happens if someone emails Amy on
 my behalf?

We are in the business of scheduling “verified meetings”. This means that if someone from the outside asks Amy to meet with you and if we cannot read your confirmation in the email thread, we would push it back to you to confirm whether you would accept the meeting or not first.

What if I need to reschedule a meeting?

Standard procedure. You just ask Amy to reschedule the meeting to another day and she gets it done.

What happens when I try to schedule a meeting with someone else that also uses Amy? Won’t she get confused?

Quite the opposite actually. Amy is usually blind to the availability of the guest, which is why she’ll engage in a dialogue on when and where, but if the guest is also a user of x.ai, Amy can skip the dialogue and schedule freely within the personal preferences of host and guest. It increases satisfaction and dramatically shortens the time to schedule. This is something we are very eager to see happen as often as possible. Scheduling nirvana! :-)

How do I set my preferences for video call
 on Google Hangout with ID “example@gmail.com”

In regards to auto adding Google Hangout links, this is unfortunately not what we do today. It is something we are working on though. Currently, you just ask Amy to add a static Webex, Google Hangout link, etc.

Example: “Amy, please add the following Google Hangout link to invite: https://plus.google.com/hangouts/…”

Can Amy be Cc’d on any email address I use
 or only the Gmail account that was first set
up?

Amy can be CC’d on any email address as long as she knows of them. Just let Amy know if you have multiple email addresses (work and personal), so that she recognizes all of them as belonging to you. She’ll note it as a part of your personal profile.

How do I get started with Amy (or Andrew)?

You simply CC amy@x.ai (or andrew@x.ai) in your email when you’re ready to hand off the task. You can also check out how Amy works here.

Can I add, delete or change my email address or will Amy work

You can ping Amy from any email address as long as she is aware of them. Just let her know of the email addresses you use (work, personal, or otherwise), so she knows it’s you when you CC her in to work on a meeting.

Does Amy only schedule business meetings or can she do this for both my personal and business calendar?

You can ping Amy from any email address as long as she is aware of them. Just let her know of the email addresses you use (work, personal, or otherwise), so she knows it’s you when you CC her in to work on a meeting.

What calendar system can Amy work with?

We’re offering our service for a Google Calendar, Outlook.com and Microsoft Office 365 Calendar compatible mail system today. However, we are working very hard on a full integration with Microsoft Exchange/Outlook and iCloud calendars.

Do I have to connect my calendar?

Yes, you do. The magic happens when you connect your calendar and Amy doesn’t have to bug you about your availability. Unless she sees an event in the time you explicitly tell her to schedule over, then she lets you know.

How do I connect my calendar?

You can use the link sent in your “Welcome” email that lives for 2 weeks. You can also connect your calendar on your My Meetings page. Simply log in and you’ll find the calendar link amongst other preference settings.

How do I add Amy’s events on my calendar?

If you have an Android phone, the native Gmail app doesn’t support the feature of adding Gmail meeting invites to your calendar directly from the email invitation. We are working on an Auto-Insert feature for Android phones, but for now there are three possible solutions.

1. Gmail App: If you scroll to the end of the email, you should see an attachment called invite.ics. By clicking on that, it will prompt you to download the ics file. Once downloaded, you can then import the event to your calendar.

2. Native Android Email App: Once you open the invite email, you will see two tabs; … and Invite tab. Click on the Invite tab and you will find yes/maybe/no button. Choose the “yes” option to get the event inserted to your calendar.

3. Desktop Computer: Alternatively, if you view the invite from a desktop computer, the button “Add to Calendar” should appear, allowing you to add the meeting to your calendar.

Can Amy give me edit privileges so I can edit events on my calendar?

For now, Amy sends out a standard version of the ICS file that you have to add to your calendar. You can expect a much more elaborate event direct insert with editing privileges in our premium version.

You can also just email her and tell her to make changes for you just like you did.

Can I use a specific Google Calendar in my account, or multiple, as opposed to the primary one?

Yes, you can. You simply let Amy know which specific calendar within your account you want to use. You can also email her any new emails and associated calendars she should add to your person.

You can also add and select whichever calendar you want Amy to have visibility into yourself here.

Can I change Amy’s name?

Right now, you can choose to work with Amy Ingram or her twin brother Andrew.

Ok. Sign me up!

Can I get the invites sent from my (company’s) domain?

You absolutely can in the very near future with our Business edition. With theBusiness account, you can have a customized PA name of your choosing that lives on your domain. This means that all the emails and invites will go out as if one of your employees sent it. You will also have unlimited meeting credits. Go crazy!

Can Amy determine if I have something on my calendar for a colleague that I am not “attending”?

Amy currently does not know, and she sees things in black and white. You’re either available or you’re not. Amy reads your response to the meetings, so anything but a strong “YES” counts as Grey.

However, if you want Amy to schedule a meeting at a specific time that happens to fall on that meeting, simply cue Amy in e.g. “Amy – You can schedule this at 2PM on Thursday. I won’t be attending the All Hands.” Otherwise, Amy will try to avoid it, should you decide to jump into the meeting. It is a scenario we are working on though.

Is there a way to stay copied or look at the conversation thread between Amy and my contacts?

We want to make sure you are comfortable with how she talks to your friends, colleagues and business contacts. Amy will BCC you, our new client, in on her dialogue with your guest(s) for the first three meetings you ask her to schedule on your behalf. Since we are interested in reducing interruption to your everyday life, we limit this at 3 meetings.

You can always ask Amy for a status update on outstanding meetings or check on them yourself here. If there’a meeting you’re curious about how it got scheduled, you can also ask Amy to see her correspondence with your guest.

Can Amy recommend a restaurant and make reservation for me?

Not yet but this is definitely something we want her to be able to do in the not too distant future. Please stay tuned!

I synced my TripIt calendar with my Google calendar, can Amy see my TripIt Calendar?

Yes she can. However TripIt events come across as “available” on your google calendar. Amy sees events on your calendar as “available” vs. “busy”. She will only schedule events for times that are available or over events that are set as “available” on your calendar.

According to TripIt, if you’d like to add trips to your main calendar in order to sync with your mobile device, mark as “busy” in your primary calendar or to share them via your calendar application, you can use the ‘Export to calendar’ > ‘Download calendar file’ feature from any given itinerary page (on the Web click on the gear symbol within your itinerary).

Please note that this method of getting your trips to your calendar must be done on a per trip basis. It is also a one time export only so changes to your TripIt itineraries will not be reflected in TripIt events on your calendar.

How do you pronounce x.ai?

(ĕks)-(dŏt)-(ā)-(ī)

Can I send an email saying, “Amy please find time for me and Maria to meet on next Wednesday”, or “Amy please book a meeting for me and Maria to meet on next Wednesday at 2:30pm”?

Both!

How many people can be on the email for the meeting that Amy schedules?

Up to 5 people. We do want it to be unlimited in the future.

How does it work with respect to coordinating with multiple parties?

You simply CC Amy as you do with a single guest; “Amy, please be so kind and arrange a quick call for John, Susan, Michael and I come end of next week”. Amy will immediately split this into three individual dialogues, where she negotiates not with the group, but with the individual – obviously trying to get to a group conclusion. Once concluded the 4 of you receive an invite.

What email system can Amy work with? I use Microsoft Exchange/Outlook calendar.

Amy works with, can be cc’d in and replies to any email. She needs to be aware of all the email addresses you use so that when you ping her from any one of them, she knows it’s you talking to her.

As for calendars, we’re offering our service for a Google Calendar, Outlook.com and Microsoft Office 365 Calendar compatible mail system today. However, we are working very hard on a full integration with Microsoft Exchange/Outlook and iCloud calendars.

How do I add Amy’s events on my calendar? I don’t see a button to Add to Calendar on my Android Phone.

If you have an Android phone, the native Gmail app doesn’t support the feature of adding Gmail meeting invites to your calendar directly from the email invitation. We are working on an Auto-Insert feature for Android phones, but for now there are three possible solutions.

1. Gmail App: If you scroll to the end of the email, you should see an attachment called invite.ics. By clicking on that, it will prompt you to download the ics file. Once downloaded, you can then import the event to your calendar.

2. Native Android Email App: Once you open the invite email, you will see two tabs; … and Invite tab. Click on the Invite tab and you will find yes/maybe/no button. Choose the “yes” option to get the event inserted to your calendar.

3. Desktop Computer: Alternatively, if you view the invite from a desktop computer, the button “Add to Calendar” should appear, allowing you to add the meeting to your calendar.

How long is the delay I should be expecting between cc’ing Amy, and her responding on my behalf?

You should initially treat her like a human, as she interacts with other humans (your guests and our Ai trainers), so think of it in the same terms. Our processing time gets faster every day as we get more and more data to train on!

What happens if an agreement can not be reached or if the other side does not want to negotiate?

Amy and the x.ai team are in the business of negotiating the details for verified meetings. Amy should not solicit anyone’s time unless all participants had already agreed on having a meeting. If she cannot spot a thumbs up from one participant, she politely seeks a confirmation before trying to negotiate date, time and location.

If the parties did indeed agree to meet, as in almost every one of her daily requests, Amy will reach out to your guests suggesting the best date, time, and place to meet based on your availability and personal preferences. If there’s no response, she will follow up, just like any decent human personal assistant would, and if there is no response after numerous tries, she’ll surrender and inform you of the situation. She then waits for the next instruction.

Can I get a status update on how many open meetings Amy is working on for me?

Yes. You can ask Amy for a status update on outstanding meetings and she’ll immediately email you back with a list for your review.

How many times does Amy follow through?

Once you CC Amy, she is on the case. She reaches out to each participant with a goal to confirm one time slot and one meeting location that works for everybody.

Amy makes a total of 3 attempts. If she doesn’t get an answer within a certain amount of time, she will follow up with a reminder email, twice. The time interval depends on the urgency set by you, the host, or when the meeting is to happen.

If Amy still doesn’t get a response after the 2nd reminder from your meeting participant, she will surrender on taking further actions and give you a detailed status update on her attempts. The responsibility falls back on you to sell this meeting to your guest again.

Does Amy know which events on my calendars she can schedule over?

Amy can schedule over events that you have on your calendar if you set those events to be “available”. There’s an option for you to set each event on your Google calendar to either “available” or “busy”.

Can Amy send a confirmation email for an upcoming meeting she scheduled a few weeks back? Hopefully nobody forgot.

For any meeting scheduled 10 or more days in advance, Amy will send a confirmation email the day of the meeting to politely remind everyone. If it’s a morning meeting, she’ll send the confirmation email the night before.

How does Amy deal with time zones? I always get invited to meetings where people give me the time in their timezone.

Amy (the “AI Assistant”) loves time zones. She speaks to each participant in their local timezone, understands what time it is for each participant so no silly suggestions are made, and she understands the concept of compromise when somebody in New York is to meet with a guy in Singapore (where no great time really exist for either party).

Can Amy understand languages other than English?

Amy only understands English today (2016). We are super ambitious, but not brave enough to take on a second language while we bring the first incarnation of Amy to life. I am still pitching for Danish as our next language around the office though. 😉

People respond to me with a suggested meeting time frame in their email. Why doesn’t Amy send out the invite when she sees that I’m free during those time period as well?

Amy seeks explicit confirmation from your guests before scheduling any meetings for you. So she knows with 100% certainty that the guest agreed to the suggested time. No casual hand shakes 😉

In the case where a guest provides a time period, Amy will quickly recognize the opportunity and pick the best time for YOU within the time block and rapidly seek the explicit confirmation from your guest. Amy can’t afford to assume that your guest’s time is staying open. This approach is “free” to the host and “cost” the guest one extra email, but assures very high quality. We’ve seen most guests appreciate Amy’s willingness to hone in on a specific time – using their kind efforts in providing a block of time.

Do you have privacy, data, or other policies? What do you do with my information?

There is no hidden product. We are solely in the business of scheduling meetings. So we will not share your information with any 3rd party. We DO NOT sell your data, individually or in aggregated form AND x.ai does not own your data!

We hope the value we provide is worth a subscription fee at some point in the future. We’re going to focus on scheduling meetings and leave the ad-selling and re-targeting to somebody else. :-)

Our Privacy Policy.

How do I get my static/permanent Google Hangout link for Amy to use when setting up my Hangout meetings?

1. In your Google calendar, create an event.

2. Within the “Event details” tab, click on “Add video call”.

*You have just created your static/permanent Google Hangout link that should look something like this – https://plus.google.com/hangouts/_/example

3. Copy the URL or click on “Join meeting: name” and your Google Hangout will open in a new window. The URL in this window is your permanent link you can use to send to anyone. Don’t forget to let Amy know so she has it.