We like to think we’re doing a good job of creating a user experience that feels like you are working with a human personal assistant (though a superlatively efficient one).
I’ve mentioned that Amy has been invited to join meetings and that she’s often thanked. Indeed, not too long after we released the beta, we realized we needed to account for gratitude. Even though customers know Amy is AI, they just can’t help but give her positive feedback:
— Cynthia Conlin (@ConlinLaw) December 10, 2015
But sometimes it’s the odd query—one that veers into “Her” territory—that confirms we’re on the right path in our bid to humanize AI. Take the exchange below:
— Gabbi Cahane (@GabbiCahane) December 9, 2015
That someone was compelled to ask Amy out, after having only interacted with her in the context of setting up a meeting over email, is a testament to the hard work we’ve put in here. We want talking to Amy to feel that natural and that real.
If the unintended consequence of great, human-seeming AI is that people fall for her (she’s already received flowers, chocolate, and whiskey), so be it. Amy won’t be offended.
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